returns_refunds_policy

Returns of goods

We guarantee that all the goods sold are authentic, new and comply with high quality controls according to what are the standards of the company. 

All products purchased on www.d-kola.com are protected by a Satisfied or Refunded guarantee which guarantees a full refund or replacement of the product if new and unused. 

If you are not satisfied with the purchase, you can make the return within 14 days of delivery for: 

- Right of withdrawal: the entire sum paid will be refunded, excluding shipping and payment costs 

- Defective product: the product will be replaced with a product identical.

- Change product specifications: the product will be replaced with another size / color / model

The return of goods to d-kola must be requested in writing to shop@d-kola.com, indicating the reasons for the request, citing the order references and must be expressly authorized. 

The goods to be returned must be shipped prepaid to our warehouse in perfect condition, returned as new and unused, in its original box and with all related documentation (including warranty), parts and accessories to ensure a full refund. 

"New and unused" means that there must be no abrasions, marks or stains on the item; there must not even be signs that the product has been worn, the label must be present as well as the box; moreover it must not have been deformed or altered in any way. 

We cannot accept products that display any of the above indications. Goods returned without authorization will not be accepted.